MinuteClinic receives sixth accreditation for outpatient healthcare

MinuteClinic receives sixth accreditation for outpatient healthcare

MinuteClinic continues to earn the Gold Seal of Approval from the National Healthcare Evaluation and Certification Agency

WOONSOCKET, RI, JUNE 12, 2023 CVS Health (NYSE: CVS) today announced that MinuteClinic, the retail medical clinic located within select CVS Pharmacy stores in 36 states and Washington, DC, has achieved its sixth consecutive outpatient health care from The Joint Commission. Since 2006, when it was the first retail medical clinic in the United States to receive such accreditation, MinuteClinic has earned the Gold Seal of Approval demonstrating continued compliance with nationally recognized standards.

The Gold Seal is a symbol of quality that reflects MinuteClinic’s commitment to providing safe, high-quality patient care. Joint Commissions accreditation is valid for up to three years and applies to medical services and care provided at more than 1,000 MinuteClinic locations nationwide. In the most recent investigation period, the Joint Commission also evaluated new mental health counseling services offered at select MinuteClinic locations, saw the CVS HealthHUB store format, looked into virtual care services and met its nurses and physician assistants/physician associates for the first time.

As we mark our 17th year of accreditation by The Joint Commission, I would like to thank the more than 4,000 members of our team who work in clinics and other venues to deliver the exceptionally high standard of patient care associated with the MinuteClinic name, said Creagh Milford, DO, MPH, Vice President Senior Retail Health, CVS Health. This re-accreditation validates our unwavering commitment to safety and quality and amplifies our significant contributions to improve patient outcomes in the hundreds of communities we serve across the country.

The Joint Commission conducted on-site assessments at MinuteClinic locations across the United States from February 27 to March 3, 2023. Following the Commission’s rigorous investigation process, a team of expert assessors evaluated MinuteClinic for compliance with standards in several areas, including, but not limited to, coordination of care, use of the electronic health record (EHR) system, infection prevention and control, medication management, and patient education and safety.

MinuteClinic has an in-clinic Net Promotor Score (NPS) of over 81, placing MinuteClinic among the best clients in both healthcare and across industries and businesses. According to a variety of studies, the average NPS score for the healthcare industry is between +38 and +58, with a score above 80 considered world-class.

MinuteClinic is the national leader in quality and safety for retail health. Our team continues to deliver high-quality care that is not only accessible but affordable, said Angela Patterson, DNP, FNP-BC, NEA-BC, FAANP, Chief Nurse Practitioner Officer of Retail Health and Vice President, CVS Health. We also continue to improve the patient experience, now offering more than 50 enabled primary care services, virtual care and even mental health counseling in select locations. For more than 20 years, our physicians have provided community-based care and continue to inspire confidence in the patients they serve.

The standards are developed by the Joint Commission in consultation with experts and healthcare providers, measurement experts and patients. They are informed by scientific literature and expert consensus to help healthcare organizations measure, evaluate and improve performance. Inspectors also conducted on-site observations and interviews.

The Joint Commission Ambulatory Care Healthcare Accreditation Program was established in 1975 to encourage high-quality patient care in all types of independent ambulatory care settings. Today it accredits more than 2,200 organizations in a variety of contexts.

As a healthcare accrediter, The Joint Commission works with healthcare organizations in all settings to help improve patient safety and quality of care through our expert resources and tools, innovative solutions and exacting standards, says Deborah Ryan, MS, RN, Interim Executive Vice President, Accreditation and Certification Operations, The Joint Committee. We commend MinuteClinic for its commitment to promoting safety and quality for all patients.

MinuteClinic provides high quality, affordable and affordable care for patients 18 months of age and older. Clinics are staffed by nurses and Physician Assistants/Physician Associates who specialize in family health care and are able to diagnose, treat and write prescriptions for common illnesses; treat rashes, skin diseases, wounds, abrasions and sprains; and administer common vaccinations (flu, COVID-19, shingles, and others).

MinuteClinic’s preventative and wellness services include dermatology, women’s health services and screening, and monitoring and management of chronic conditions such as arthritis, high blood pressure, high cholesterol, and diabetes. Contraceptive assistance, STI treatment, and smoking cessation are also among the 125 primary care-enabled health services offered. MinuteClinic Virtual Care services enable patients to quickly get help for a variety of common illnesses and chronic disease management, as well as prescription refills.

Most major health insurances are accepted by MinuteClinic. For patients paying by cash or credit card, treatment prices are posted at each clinic and online. Appointments for in-person and virtual care can be made at cvs.com/minuteclinic.

Information on the mixed commission

Founded in 1951, The Joint Commission seeks to continuously improve healthcare for the public, in partnership with other stakeholders, by evaluating healthcare organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The Joint Commission accredits and certifies more than 22,000 health care organizations and programs in the United States. An independent, non-profit organization, The Joint Commission is the nation’s oldest and largest standard-setting and accreditation body in the healthcare industry. Learn more about The Joint Commission at www.jointcommission.org.

About CVS Health

CVS Health is the leader in healthcare solutions, providing care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels, and our nearly 300,000 dedicated colleagues, including more than 40,000 physicians, pharmacists, nurses, and nurse practitioners. Wherever and whenever people need us, we help them with their health, whether it’s managing chronic illnesses, complying with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the healthcare system and their personal healthcare by improving access, reducing costs and being a trusted partner for every meaningful health moment. And we do everything with the heart, every day. Learn more at www.cvshealth.com.

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